Table of Contents
From Friction to Precision: How Wolters Kluwer Elevated Procurement Data Quality with Apty
Wolters Kluwer embedded real-time validation and contextual guidance into Coupa—reducing errors, improving compliance, and cutting procurement support tickets across global teams.
The Challenge:
Procurement teams at Wolters Kluwer faced persistent issues with data quality, system errors, and inconsistent processes in Coupa. Errors in line items, unicode formatting, and contract fields not only slowed purchasing but created downstream risks in reporting, compliance, and vendor relationships.
The Apty Shift:
Wolters Kluwer partnered with Apty to:
- Embed data validation rules into high-risk procurement workflows
- Provide in-app process guidance for contract and line item entry
- Enable change communication through system-native announcements
- Analyze adoption patterns to target areas of improvement
The Outcomes:
- Reduction in data errors before submission
- Fewer support tickets related to Coupa usage
- Standardized procurement workflows across global markets
- Better visibility into process compliance
- More accurate procurement reporting for leadership
”By solving data quality at the root, Apty helped us prevent issues before they disrupted operations. It’s become an essential part of how we manage global procurement.
— Global Procurement Leader, Wolters Kluwe
Want to see how?
Download the full story to explore their validation-first approach to Coupa adoption.