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From WalkMe to Apty: How Royal Bank of Canada Transformed 100K User Journey Experiences Across 20+ Apps
Banking giant RBC unified 20+ systems, cut support tickets by 30%, and enabled global onboarding during M&A—by replacing WalkMe with Apty.
The Challenge:
RBC’s 100,000+ employees relied on 20+ applications like Salesforce, Workday, and proprietary banking tools. But WalkMe couldn’t support cross-platform guidance, nor deliver the visibility and compliance validation needed at scale. Onboarding suffered, support tickets spiked, and compliance gaps persisted—especially during M&A transitions.
The Apty Shift:
In Jan 2023, RBC replaced WalkMe with Apty to:
- Deliver cross-application guidance
- Standardize onboarding at scale
- Embed process validation for compliance
- Cut down support load and training overhead
The Outcomes:
- 30% fewer support tickets
- 100K+ users enabled across 20+ apps
- Faster onboarding cycles during M&A rollouts
- Compliance workflows standardized globally
- Deep process insights to drive continuous improvement
”WalkMe showed us where users clicked. Apty showed us where business broke—and helped us fix it.
— Banking Ops Executive, RBC
Want to see how?
Download the full case study to learn how Apty drives real outcomes at scale.