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Enabling Operational Excellence: How First Watch Reduced Manager Friction Across 5 Core Systems
By embedding Apty across five restaurant-critical platforms, First Watch streamlined workflows for 5,000+ managers—reducing ramp-up time, cutting support tickets, and allowing managers to focus on service, not software.
The Challenge:
Restaurant managers were spending too much time with administrative systems and too little time on the floor. With disjointed tools like ADP and iCIMS requiring frequent support, even simple tasks created bottlenecks in operations and guest service.
The Apty Shift:
To address fragmented tech usage and non-standard workflows, First Watch deployed Apty to:
- Deliver just-in-time guidance directly inside key systems
- Help new managers become productive faster
- Reduce PDF and video-based training dependency
- Communicate changes through system-native announcements
The Outcomes:
- Faster onboarding and system proficiency for new managers
- More consistent execution of restaurant-level operations
- Reduced support ticket volumes for everyday tasks
- Greater manager presence on the restaurant floor
- Improved guest satisfaction and team performance
”Apty eliminated the friction between our managers and our systems. They now spend less time behind screens—and more time driving service excellence.
— Regional Operations Leader, First Watch
Want to see how?
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