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How a US Airline Boosted Employee Productivity and Efficiency by 3X with Apty
One of the world’s largest airlines scaled adoption of Clarity PPM across engineering teams by embedding contextual, in-app guidance with Apty.
The Challenge:
The airline’s engineering department is responsible for maintaining and servicing a fleet of more than 800 aircraft across 300+ destinations. To streamline planning and compliance reporting, they adopted Clarity PPM.
However, onboarding and training at this scale proved difficult. Engineers faced:
- Complex navigation and data-entry errors
- Difficulty finding relevant help content
- Ineffective training methods that slowed adoption
The result: low productivity, rising support tickets, and concerns about Clarity PPM’s ROI.
The Apty Shift:
With Apty, the airline digitized onboarding and provided real-time, in-app support inside Clarity PPM. Apty enabled them to:
- Deliver guided workflows and step-by-step training on live projects
- Reduce data-entry errors with real-time validations enforcing business rules
- Ensure instant compliance with process and regulatory changes
- Replace static user guides with contextual, hands-on learning
- Communicate updates instantly with in-app Announcements
The Outcomes:
- 3X increase in employee productivity
- 80% reduction in Clarity PPM support tickets
- 70% decrease in time spent on core tasks
- Hundreds of hours saved by eliminating support requests
- Faster onboarding and training for new engineers
”It used to take 60 to 100 days for a project to get through the process. Now, we're down to 25. Apty increased our speed, quality and accuracy.
— PMO Manager
Want to see how?
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