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Driving Consistency Across Continents: How Hitachi Scaled System Adoption for a Global Workforce
Hitachi partnered with Apty to unify digital adoption across their Workday, ServiceNow, and Salesforce ecosystems—reducing support tickets, improving global process consistency, and boosting employee experience in over six countries.
The Challenge:
Hitachi’s diverse global workforce used complex, disjointed systems to manage HR, IT services, and customer operations. Employees struggled with self-service tools and process variations across regions. This caused inefficiencies, high ticket volumes, and inconsistent data across business units.
The Apty Shift:
Hitachi selected Apty to:
- Deliver in-app guidance across Workday, ServiceNow, and Salesforce
- Adapt experiences to local contexts without custom development
- Equip global teams with real-time support embedded in daily workflows
- Provide adoption analytics to IT and operations teams
The Outcomes:
- Reduced internal support tickets across major apps
- Increased employee satisfaction with system usability
- Better HR process consistency across global regions
- More efficient customer and IT service workflows
- Improved onboarding time for new employees in all geographies
”Apty transformed how our global teams interact with critical business systems. It helped us reduce friction and free our teams to focus on the innovations that drive our business.
— Global Digital Workplace Leader, Hitachi
Want to see how?
Download the full case study to learn how Hitachi delivered digital consistency across global operations.